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== '''The Community Wellness Working Group'''<br/> ==
&lt;parsererror&gt;XML Parsing Error: mismatched tag. Expected: &lt;/wbr&gt;. Location: [http://wiki.occupyboston.org/index.php?title=Conflict_Resolution&action=edit http://wiki.occupyboston.org/index.php?title=Conflict_Resolution&action=edit] Line Number 1, Column 1850:&lt;sourcetext&gt;<body xmlns:x="[http://excel http://excel]">&lt;h2&gt;&lt;b&gt;The Community Wellness Working Group&lt;/b&gt;&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;Community Safe Space Facilitation, Mediation and Conflict Evolution&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;i&gt;&lt;b&gt;Who we are:&lt;/b&gt;&lt;/i&gt;&lt;/p&gt;&lt;p&gt;We are the members of the Community Wellness Working Group (formerly the Mediation Committee).&lt;/p&gt;&lt;p&gt;We are committed to facilitating understanding, mutual respect and safe space within the Occupy Boston community through group skill-building workshops, mediation among members of the movement, resource referrals and designation of physical and emotional safe spaces.&lt;/p&gt;&lt;p&gt;We are members of the various working groups, in addition to other interested members of the movement.&nbsp;&lt;/p&gt;&lt;p&gt;&lt;b&gt;WE PROPOSE&lt;/b&gt; to hold Occupy Boston community wellness trainings and working group skill-building workshops so that many of our members are available to the community as mediators.&lt;/p&gt;&lt;p&gt;&lt;b&gt;WE PROPOSE&lt;/b&gt; to create a process by which members of the movement are asked to work with mediators and other parties involved to avoid having to leave camp.&lt;/p&gt;&lt;p&gt;&lt;b&gt;WE PROPOSE&lt;/b&gt; to create a process by which members of the movement are asked, after all other avenues have been exhausted, to leave camp.&lt;/p&gt;&lt;p&gt;&lt;b&gt;WE PROPOSE &lt;/b&gt;the collection of comprehensive information about resources for those leaving camp indefinitely, for any reason.&lt;/p&gt;&lt;p&gt;&lt;b&gt;WE PROPOSE &lt;/b&gt;the designation of a Safe Space tent for conducting Community Wellness activities and as a home base for resource distribution.&lt;/p&gt;&lt;p&gt;&lt;b&gt;WE PROPOSE &lt;/b&gt;the adoption of the white armband to identify members of the Community Wellness working group and to indicate our commitment to neutrality in all matters for which we serve as mediators.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;h2&gt;Contact Us&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;&lt;span dir="ltr"&gt;<a href="[mailto:occupybostonmediation@gmail.com mailto:occupybostonmediation@gmail.com]" target="_blank">occupybostonmediation@gmail.&lt;wbr&gt;com&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;h2&gt;Minutes&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;&lt;a href="Community%20Wellness%20Oct%2021%20Meeting%20Minutes"&gt;Oct 21, First meeting&lt;/a&gt;&lt;/p&gt;&lt;h2&gt;Announcements&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;October 29, 2011&lt;/p&gt;&lt;p&gt;Joint Proposal passed with amendments! To be uploaded on the wiki soon!&lt;/p&gt;&lt;p&gt;Joint meeting between Comm Wellness, Safety, Nonviolence, and DA &lt;b&gt;Monday 10/31 9pm&lt;/b&gt; to create proposal for an eviction protocol. Meet upstairs in South Station.&lt;/p&gt;&lt;p&gt;October 28, 2011&lt;/p&gt;&lt;p&gt;Possibility of emergency GA to pass the &lt;a href="Proposal%2010/28"&gt;joint Community Wellness/Safety proposal&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Next meeting: 2pm, Sunday 10/30&lt;/p&gt;&lt;hr/&gt;&lt;h1&gt;Conflict Resolution & Mediation&lt;br/&gt;&lt;/h1&gt;&lt;p&gt;&lt;br/&gt;&lt;a href="Conflict%20Resolution#10_Steps_For_De-Escalation"&gt;10 Steps For De-Escalation&lt;/a&gt;&lt;br/&gt;&lt;a href="Conflict%20Resolution#Establishing_a_Rapport_of_Respect"&gt;Establishing a Rapport of Respect&lt;/a&gt;&lt;br/&gt;&lt;a href="Conflict%20Resolution#Resources"&gt;Resources&lt;/a&gt;&lt;/p&gt;&lt;h2&gt;&lt;span id="10_Steps_For_De-Escalation"&gt;&lt;/span&gt;10 steps For De-Escalation:&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;These points are based on a de-escalation training held on 1 October 2011 at Occupy Boston. Laminated copies may be found the Medics tent. Suggestions and amendments to this list are welcome.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Keep your cool; by remaining calm and relaxed you model and help the other person(s) calm down. Practice breathing and staying present and grounded.&lt;/li&gt;&lt;li&gt;Remember, your purpose is to “cool everything down.” You are not there to solve problems, argue or convince anyone of anything. You want to bring the arousal level down so that people can engage in a calm discussion.&lt;/li&gt;&lt;li&gt;Voice: Keep your voice low and monotonous&lt;/li&gt;&lt;li&gt;Stance: Turn your shoulders and feet 45 degrees from the person(s) so you can easily step away. Keep both hands visible and open.&lt;/li&gt;&lt;li&gt;Distance: Keep some space between yourself and the agitated person – allow about twice the space you would normally use when talking to someone&lt;/li&gt;&lt;li&gt;Use non-judgmental language: A simple “what’s going on?” followed by “that sounds pretty stressful/painful/scary/upsetting.” Or: you can try to distract the aggressive person with a question or a suggestion that they join you for a walk.&lt;/li&gt;&lt;li&gt;If two people are in conflict, try to separate them as quickly as possible. Once you're alone with them, identify yourself (your name;and that you’re a medic or mediator if you think it’s appropriate) and ask what they need in that moment. Allow them space to be flustered/agitated/upset.&lt;/li&gt;&lt;li&gt;Offer options to cool down:&lt;ol&gt;&lt;li&gt;Go for a walk&lt;/li&gt;&lt;li&gt;Drink some water&lt;/li&gt;&lt;li&gt;Sit in a quiet space&lt;/li&gt;&lt;li&gt;Talk it out ( with someone not involved in the incident)&lt;/li&gt;&lt;li&gt;Make a phone call to a friend or family member&lt;/li&gt;&lt;li&gt;Get something to eat&lt;/li&gt;&lt;li&gt;Use resources at Occupy site: Medic tent, Spirituality tent, Library tent, “safe space” tent, leaving the occupy site completely, going inside to South Station&lt;/li&gt;&lt;/ol&gt;&lt;/li&gt;&lt;li&gt;Take care of both the aggressor and the person being aggressed; don’t leave anyone alone.&lt;/li&gt;&lt;li&gt;Take care of yourself! De-escalation is draining work. Make sure to drink some water, sit in a quiet space and/or talk to a friend after you have dealt with a conflict situation.&lt;/li&gt;&lt;/ol&gt;&lt;hr/&gt;&lt;h2&gt;&lt;span id="Establishing_a_Rapport_of_Respect"&gt;&lt;/span&gt;Establishing a Rapport of Respect, provided by Jess&lt;/h2&gt;&lt;ul&gt;&lt;li&gt;Get to know the person you’re talking to!&lt;/li&gt;&lt;li&gt;Respect each individual’s gender identity, even if it doesn’t make sense to you.&lt;/li&gt;&lt;li&gt;Do not assume that all people of transgender experience want to talk about being transgender.&lt;/li&gt;&lt;li&gt;Use the pronouns and name the individual uses and prefers.&lt;/li&gt;&lt;li&gt;Ask only questions relevant to the service you offer; do not ask questions to satisfy your own curiosity.&lt;/li&gt;&lt;li&gt;Be mindful of your assumptions.&lt;/li&gt;&lt;li&gt;Admit when you don’t know the answer and respectfully ask for the person’s help.&lt;/li&gt;&lt;li&gt;Apologize, but don’t over-apologize for mistakes.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;==&lt;span style="color: #aaaaaa"&gt;&lt;/span&gt;&lt;/p&gt;&lt;hr/&gt;&lt;p&gt;&lt;br/&gt;==&lt;/p&gt;&lt;h2&gt;&lt;span id="Resources"&gt;&lt;/span&gt;Resources:&lt;br/&gt;&lt;/h2&gt;&lt;p&gt;Websites for crisis prevention, management and resolution.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style="color: #ed1c24"&gt;<a href="[http://www.naswma.org/displaycommon.cfm?an=1&subarticlenbr=290 http://www.naswma.org/displaycommon.cfm?an=1&subarticlenbr=290]">Verbal De-Escalation Techniques&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style="color: #ed1c24"&gt;<a href="[http://educate.crisisprevention.com/De-escalation-Tips.html?code=ITG030ORR&src=Pay-Per-Click&gclid=CLrPqLyk1KsCFYlM4Aod706DPw http://educate.crisisprevention.com/De-escalation-Tips.html?code=ITG030ORR&src=Pay-Per-Click&gclid=CLrPqLyk1KsCFYlM4Aod706DPw]">De-Escalation Tips&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style="color: #ed1c24"&gt;<a href="[http://www.basicrights.org/resources/trans-justice-resources/tips-for-talking-to-trans-genderqueer-and-gender-non-conforming-people/%20 http://www.basicrights.org/resources/trans-justice-resources/tips-for-talking-to-trans-genderqueer-and-gender-non-conforming-people/%20]">Resources from BasicRights.Org&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;hr/&gt;&lt;p&gt;&lt;i&gt;Based on: <a href="[http://occupyboston.wikispaces.com/Conflict+Resolution http://occupyboston.wikispaces.com/Conflict+Resolution]">Conflict Resolution at wikispaces&lt;/a&gt;&lt;/i&gt;&lt;/p&gt;&lt;/body&gt; -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------^&lt;/sourcetext&gt;&lt;/parsererror&gt;
 
Community Safe Space Facilitation, Mediation and Conflict Evolution
 
 
 
'''''Who we are:'''''
 
We are the members of the Community Wellness Working Group (formerly the Mediation Committee).
 
We are committed to facilitating understanding, mutual respect and safe space within the Occupy Boston community through group skill-building workshops, mediation among members of the movement, resource referrals and designation of physical and emotional safe spaces.
 
We are members of the various working groups, in addition to other interested members of the movement.&nbsp;
 
'''WE PROPOSE''' to hold Occupy Boston community wellness trainings and working group skill-building workshops so that many of our members are available to the community as mediators.
 
'''WE PROPOSE''' to create a process by which members of the movement are asked to work with mediators and other parties involved to avoid having to leave camp.
 
'''WE PROPOSE''' to create a process by which members of the movement are asked, after all other avenues have been exhausted, to leave camp.
 
'''WE PROPOSE '''the collection of comprehensive information about resources for those leaving camp indefinitely, for any reason.
 
'''WE PROPOSE '''the designation of a Safe Space tent for conducting Community Wellness activities and as a home base for resource distribution.
 
'''WE PROPOSE '''the adoption of the white armband to identify members of the Community Wellness working group and to indicate our commitment to neutrality in all matters for which we serve as mediators.
 
 
 
== Minutes<br/> ==
 
[[Community Wellness Oct 21 Meeting Minutes|Oct 21, First meeting]]
 
== Announcements<br/> ==
 
October 29, 2011
 
Joint Proposal passed with amendments! To be uploaded on the wiki soon!
 
Joint meeting between Comm Wellness, Safety, Nonviolence, and DA '''Monday 10/31 9pm''' to create proposal for an eviction protocol. Meet upstairs in South Station.
 
October 28, 2011
 
Possibility of emergency GA to pass the [[Proposal 10/28|joint Community Wellness/Safety proposal]]
 
Next meeting: 2pm, Sunday 10/30
 
----
 
= Conflict Resolution & Mediation<br/> =
 
<br/>[[Conflict Resolution#10_Steps_For_De-Escalation|10 Steps For De-Escalation]]<br/>[[Conflict Resolution#Establishing_a_Rapport_of_Respect|Establishing a Rapport of Respect]]<br/>[[Conflict Resolution#Resources|Resources]]
 
== <span id="10_Steps_For_De-Escalation"></span>10 steps For De-Escalation:<br/> ==
 
These points are based on a de-escalation training held on 1 October 2011 at Occupy Boston. Laminated copies may be found the Medics tent. Suggestions and amendments to this list are welcome.
 
#Keep your cool; by remaining calm and relaxed you model and help the other person(s) calm down. Practice breathing and staying present and grounded.
#Remember, your purpose is to “cool everything down.” You are not there to solve problems, argue or convince anyone of anything. You want to bring the arousal level down so that people can engage in a calm discussion.
#Voice: Keep your voice low and monotonous
#Stance: Turn your shoulders and feet 45 degrees from the person(s) so you can easily step away. Keep both hands visible and open.
#Distance: Keep some space between yourself and the agitated person – allow about twice the space you would normally use when talking to someone
#Use non-judgmental language: A simple “what’s going on?” followed by “that sounds pretty stressful/painful/scary/upsetting.” Or: you can try to distract the aggressive person with a question or a suggestion that they join you for a walk.
#If two people are in conflict, try to separate them as quickly as possible. Once you're alone with them, identify yourself (your name;and that you’re a medic or mediator if you think it’s appropriate) and ask what they need in that moment. Allow them space to be flustered/agitated/upset.
#Offer options to cool down:
##Go for a walk
##Drink some water
##Sit in a quiet space
##Talk it out ( with someone not involved in the incident)
##Make a phone call to a friend or family member
##Get something to eat
##Use resources at Occupy site: Medic tent, Spirituality tent, Library tent, “safe space” tent, leaving the occupy site completely, going inside to South Station
#Take care of both the aggressor and the person being aggressed; don’t leave anyone alone.
#Take care of yourself! De-escalation is draining work. Make sure to drink some water, sit in a quiet space and/or talk to a friend after you have dealt with a conflict situation.
 
----
 
== <span id="Establishing_a_Rapport_of_Respect"></span>Establishing a Rapport of Respect, provided by Jess ==
 
*Get to know the person you’re talking to!
*Respect each individual’s gender identity, even if it doesn’t make sense to you.
*Do not assume that all people of transgender experience want to talk about being transgender.
*Use the pronouns and name the individual uses and prefers.
*Ask only questions relevant to the service you offer; do not ask questions to satisfy your own curiosity.
*Be mindful of your assumptions.
*Admit when you don’t know the answer and respectfully ask for the person’s help.
*Apologize, but don’t over-apologize for mistakes.
 
==<span style="color: #aaaaaa"></span>
 
----
 
<br/>==
 
== <span id="Resources"></span>Resources:<br/> ==
 
Websites for crisis prevention, management and resolution.
 
*<span style="color: #ed1c24">[http://www.naswma.org/displaycommon.cfm?an=1&subarticlenbr=290 Verbal De-Escalation Techniques]</span>
*<span style="color: #ed1c24">[http://educate.crisisprevention.com/De-escalation-Tips.html?code=ITG030ORR&src=Pay-Per-Click&gclid=CLrPqLyk1KsCFYlM4Aod706DPw De-Escalation Tips]</span>
*<span style="color: #ed1c24">[http://www.basicrights.org/resources/trans-justice-resources/tips-for-talking-to-trans-genderqueer-and-gender-non-conforming-people/%20 Resources from BasicRights.Org]</span>
 
----
 
''Based on: [http://occupyboston.wikispaces.com/Conflict+Resolution Conflict Resolution at wikispaces]''

Revision as of 01:19, 30 October 2011

<parsererror>XML Parsing Error: mismatched tag. Expected: </wbr>. Location: http://wiki.occupyboston.org/index.php?title=Conflict_Resolution&action=edit Line Number 1, Column 1850:<sourcetext><body xmlns:x="http://excel"><h2><b>The Community Wellness Working Group</b><br/></h2><p>Community Safe Space Facilitation, Mediation and Conflict Evolution</p><p></p><p><i><b>Who we are:</b></i></p><p>We are the members of the Community Wellness Working Group (formerly the Mediation Committee).</p><p>We are committed to facilitating understanding, mutual respect and safe space within the Occupy Boston community through group skill-building workshops, mediation among members of the movement, resource referrals and designation of physical and emotional safe spaces.</p><p>We are members of the various working groups, in addition to other interested members of the movement. </p><p><b>WE PROPOSE</b> to hold Occupy Boston community wellness trainings and working group skill-building workshops so that many of our members are available to the community as mediators.</p><p><b>WE PROPOSE</b> to create a process by which members of the movement are asked to work with mediators and other parties involved to avoid having to leave camp.</p><p><b>WE PROPOSE</b> to create a process by which members of the movement are asked, after all other avenues have been exhausted, to leave camp.</p><p><b>WE PROPOSE </b>the collection of comprehensive information about resources for those leaving camp indefinitely, for any reason.</p><p><b>WE PROPOSE </b>the designation of a Safe Space tent for conducting Community Wellness activities and as a home base for resource distribution.</p><p><b>WE PROPOSE </b>the adoption of the white armband to identify members of the Community Wellness working group and to indicate our commitment to neutrality in all matters for which we serve as mediators.</p><p></p><h2>Contact Us<br/></h2><p><span dir="ltr"><a href="mailto:occupybostonmediation@gmail.com" target="_blank">occupybostonmediation@gmail.<wbr>com</a></span></p><h2>Minutes<br/></h2><p><a href="Community%20Wellness%20Oct%2021%20Meeting%20Minutes">Oct 21, First meeting</a></p><h2>Announcements<br/></h2><p>October 29, 2011</p><p>Joint Proposal passed with amendments! To be uploaded on the wiki soon!</p><p>Joint meeting between Comm Wellness, Safety, Nonviolence, and DA <b>Monday 10/31 9pm</b> to create proposal for an eviction protocol. Meet upstairs in South Station.</p><p>October 28, 2011</p><p>Possibility of emergency GA to pass the <a href="Proposal%2010/28">joint Community Wellness/Safety proposal</a></p><p>Next meeting: 2pm, Sunday 10/30</p><hr/><h1>Conflict Resolution & Mediation<br/></h1><p><br/><a href="Conflict%20Resolution#10_Steps_For_De-Escalation">10 Steps For De-Escalation</a><br/><a href="Conflict%20Resolution#Establishing_a_Rapport_of_Respect">Establishing a Rapport of Respect</a><br/><a href="Conflict%20Resolution#Resources">Resources</a></p><h2><span id="10_Steps_For_De-Escalation"></span>10 steps For De-Escalation:<br/></h2><p>These points are based on a de-escalation training held on 1 October 2011 at Occupy Boston. Laminated copies may be found the Medics tent. Suggestions and amendments to this list are welcome.</p><ol><li>Keep your cool; by remaining calm and relaxed you model and help the other person(s) calm down. Practice breathing and staying present and grounded.</li><li>Remember, your purpose is to “cool everything down.” You are not there to solve problems, argue or convince anyone of anything. You want to bring the arousal level down so that people can engage in a calm discussion.</li><li>Voice: Keep your voice low and monotonous</li><li>Stance: Turn your shoulders and feet 45 degrees from the person(s) so you can easily step away. Keep both hands visible and open.</li><li>Distance: Keep some space between yourself and the agitated person – allow about twice the space you would normally use when talking to someone</li><li>Use non-judgmental language: A simple “what’s going on?” followed by “that sounds pretty stressful/painful/scary/upsetting.” Or: you can try to distract the aggressive person with a question or a suggestion that they join you for a walk.</li><li>If two people are in conflict, try to separate them as quickly as possible. Once you're alone with them, identify yourself (your name;and that you’re a medic or mediator if you think it’s appropriate) and ask what they need in that moment. Allow them space to be flustered/agitated/upset.</li><li>Offer options to cool down:<ol><li>Go for a walk</li><li>Drink some water</li><li>Sit in a quiet space</li><li>Talk it out ( with someone not involved in the incident)</li><li>Make a phone call to a friend or family member</li><li>Get something to eat</li><li>Use resources at Occupy site: Medic tent, Spirituality tent, Library tent, “safe space” tent, leaving the occupy site completely, going inside to South Station</li></ol></li><li>Take care of both the aggressor and the person being aggressed; don’t leave anyone alone.</li><li>Take care of yourself! De-escalation is draining work. Make sure to drink some water, sit in a quiet space and/or talk to a friend after you have dealt with a conflict situation.</li></ol><hr/><h2><span id="Establishing_a_Rapport_of_Respect"></span>Establishing a Rapport of Respect, provided by Jess</h2><ul><li>Get to know the person you’re talking to!</li><li>Respect each individual’s gender identity, even if it doesn’t make sense to you.</li><li>Do not assume that all people of transgender experience want to talk about being transgender.</li><li>Use the pronouns and name the individual uses and prefers.</li><li>Ask only questions relevant to the service you offer; do not ask questions to satisfy your own curiosity.</li><li>Be mindful of your assumptions.</li><li>Admit when you don’t know the answer and respectfully ask for the person’s help.</li><li>Apologize, but don’t over-apologize for mistakes.</li></ul><p>==<span style="color: #aaaaaa"></span></p><hr/><p><br/>==</p><h2><span id="Resources"></span>Resources:<br/></h2><p>Websites for crisis prevention, management and resolution.</p><ul><li><span style="color: #ed1c24"><a href="http://www.naswma.org/displaycommon.cfm?an=1&subarticlenbr=290">Verbal De-Escalation Techniques</a></span></li><li><span style="color: #ed1c24"><a href="http://educate.crisisprevention.com/De-escalation-Tips.html?code=ITG030ORR&src=Pay-Per-Click&gclid=CLrPqLyk1KsCFYlM4Aod706DPw">De-Escalation Tips</a></span></li><li><span style="color: #ed1c24"><a href="http://www.basicrights.org/resources/trans-justice-resources/tips-for-talking-to-trans-genderqueer-and-gender-non-conforming-people/%20">Resources from BasicRights.Org</a></span></li></ul><hr/><p><i>Based on: <a href="http://occupyboston.wikispaces.com/Conflict+Resolution">Conflict Resolution at wikispaces</a></i></p></body> -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------^</sourcetext></parsererror>

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